What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form isn't working.

    Asked by LaRumba on May 23, 2012 at 07:35 AM

    Hi, my thguitarist contact form doesn't work on my web site. 

    What do i need to do?

     

    http://form.jotform.com/form/20122436283

    Page URL:
    http://thguitarist.com/guitar/Contact.html

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    Answered by moonzkie on May 23, 2012 at 09:52 AM

    Hi,

    I have checked your form (Firefox, IE, Chrome & Safari) and it seems to be working fine on my end. Please try to clear your browsers cache and see if you will be able to view it on your end.

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    Answered by LaRumba on May 23, 2012 at 12:28 PM
    Hi, i emptied the came but it still didn't do anything. When i hover over the boxes on the form with the mouse it doesn't change anything
    and i can't click on the boxes. It didn't work on my partners computer either. I have other forms with jot form on another site and they're working fine.

    Toby Hack
    Guitarist & Composer
    www.thguitarist.com
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    Answered by jeanettebmz on May 23, 2012 at 05:51 PM

    Hello Toby

    I would suggest you to embed your code using the iFrame method.  Please remove the current embeded code.

    Let us know if it doesn't work

    Jeanette

     

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    Answered by LaRumba on May 24, 2012 at 05:27 AM
    Hi,
    This didn't work either.

    Toby Hack
    Guitarist & Composer
    www.thguitarist.com
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    JotForm Support

    Answered by idarktech on May 24, 2012 at 06:43 AM

    Hi Toby,

    As far as I can see this footer image: http://thguitarist.com/guitar/Contact_files/THG%20Footer.png is blocking your form, can you please check everything on your iweb program? Just make it sure that the form code is in front of that image.

    If you can't get it working, update us here so we can further assist you with this. Thanks!

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    Answered by LaRumba on May 24, 2012 at 06:39 PM
    Ok, thanks. It seems to be ok now.
    Cheers

    Toby Hack
    Guitarist & Composer
    www.thguitarist.com