My email keeps landing on your bounce list

  • Profile Image
    bevbrock
    Asked on December 23, 2016 at 11:27 AM

    Hi,

     

    I continue to remove it but every time I log in I am prompted to remove it again.

     

    How can I fix this?

     

    Thanks

    Alternate email: bev@bbamultimedia.com

  • Profile Image
    Welvin
    Answered on December 23, 2016 at 12:48 PM

    Please try doing the following:

    1. Add noreply@jotform.com to your safe sender list, in ATT.net email.

    2. If you can whitelist a domain, please add jotform.com

    3. If you can whitelist an email, please add noreply@jotform.com in the list.

    If it still doing the same or if you cannot fix this with ATT.net, I would suggest changing your email address to your alternate email or to free email addresses such as Gmail. 

    Check the following guide for more information about the email problem:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications