What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do i downgrade?

    Asked by Bjerknez on May 23, 2012 at 08:01 AM

    I want to downgrade to free version, but when i click downgrade i've been sent to a site named "Plimus" with a account Login box.

     

    Witch username and or password should i type in here?

    The username and password for jotform site does nor work.

  • Profile Image

    Answered by moonzkie on May 23, 2012 at 09:33 AM

    Hi,

    I can cancel it for you, but If you want to do it yourself, you may follow this instructions. 

    To cancel your subscription (paid using credit card only):

    1.  Go to your Account Settings
    2.  Click the Cancel Account link right under Account Info. You will then be redirected to Plimus login page, where your account ID (different from your Jotform username) is already prefilled. 
    3.  Find your Plimus password in the email that was sent to you when you first paid for your subscription. If you can't find it, have it reset using this link -https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    4. After recovering your password,  log in to this page - https://secure.plimus.com/jsp/account_login.jsp - then cancel your subscription.

    Let me know if you need further assistance with regards to this.

  • Profile Image

    Answered by Bjerknez on May 23, 2012 at 09:39 AM

    I do not want to cancel my account, but downgrade to the free version.

    I want you to downgrade to free version for me please.

    Thanks! :)

  • Profile Image

    Answered by moonzkie on May 23, 2012 at 10:14 AM

    Hi,

    I have cancelled your subscription, you will not be charged again, although your account type will stay as Premium until the duration you have paid for will expire.

    Thank you for doing business with Jotform.

  • Profile Image

    Answered by Bjerknez on May 23, 2012 at 03:34 PM
    Thanks alot!! J

    Fra: JotForm Support Forum [mailto:jotform@jotform.com]
    Sendt: 23. mai 2012 16:15
    Til: post@firmatjenester.no
    Emne: Re: How do i downgrade?

    A new response has been received:
    JotForm
    Answered by moonzkie
    Hi,
    I have cancelled your subscription, you will not be charged again, although your account type will stay as Premium until the duration you have paid for will expire.
    Thank you for doing business with Jotform.
    View this thread on JotForm Support Forum Unsubscribe