- branditincAsked on December 23, 2016 at 02:15 PM
Does this mean that if someone goes to our site, looks around and every time the form appears on they page they visit it counts as a view? Even if the potential client does not fill out the form?
Please do explain.Page URL:
- JotForm SupportdavidAnswered on December 23, 2016 at 02:28 PM
Your assessment of form views is correct. If the form is embedded to your webpage, it will be loaded each time the page is loaded. Each time the form is loaded, it counts as a view.
If you are concerned with form views, replacing any embedded forms with a link to the form will ensure that only the users wish to fill out the form are viewing it. Rather than every user who visits your page.
I reset your forms views to give you a change to get thing sorted. Keep in mind, we can only do one reset per account. Should your account go over limit once again, it would require upgrading or waiting for the monthly reset on the first day of the next calendar month to restore your forms.
- branditincAnswered on December 29, 2016 at 08:07 AM
Thank you for your reply. How will the embedded link work and look if we were to do that?
- JotForm SupportemilyAnswered on December 29, 2016 at 08:40 AM
You can insert the URL of your form to your source code of the webpage. Below I demonstrated how to add a hyperlink using HTML codes.
<a href="http://www.jotform.com/">Go to form</a>
Instead of www.jotform.com, you can provide the URL of your form. When users click on the hyperlink, they will be directed to your form in a new page.
If you need further guidance, or I did misunderstand your question, please let us know.
- branditincAnswered on December 29, 2016 at 09:56 AM
Thank you for the information - so if we add the url, now only if someone clicks on the link it will count as a view, is that correct?
- JotForm SupportemilyAnswered on December 29, 2016 at 10:04 AM
Yes, you are correct.
If you have another question, please let us know.
- branditincAnswered on December 29, 2016 at 10:44 AM
Apologies - one more question. And the chat function will still work if we are logged in into the chat window on the back end even though the form is presented differently?
- JotForm SupportWelvinAnswered on December 29, 2016 at 11:44 AM
The chat is embedded on your website so that won't appear on the form. I would suggest that instead of allowing people to leave your website, make it so the form will open in a new tab. You can code it this way:
<a target="_blank" href="http://www.jotform.com/xxxxx" >Go to form</a>
Or, do this method:
1. Create a new page on your website. Don't add this page on your website navigation menu.
2. Embed the form on this new page.
3. Hyperlink this new page using a button or a text on the page where the form is currently placed.
This way, users will need to click the button/text to view the form. Also, with this method, only the visits on the new page are counted and you still have the chat function.
I hope this helps.
- branditincAnswered on December 29, 2016 at 12:24 PM