iFrame widget not using updated address of non JotForm form

  • ctphoto
    Asked on December 23, 2016 at 3:21 PM

    I am using the iFrame Widget, I have it loading a web form I created in Dreamweaver. It is to collect credit card information. I am doing this to avoid JotForm's policy of collecting credit card information through their service. This form is located on a local secure server I own. It is working fine. But I updated the credit card form (deleted some text) and it is not being updated within the widget. I made sure the http address is correct and have even deleted the widget completely and started over again. It always loads the very first version of the form I made a few weeks ago. If I take the exact same http address of the form and open it in a new browser window it works perfect, showing the latest version.

     

    Any ideas what is happening?

    Page URL: https://stillrivereditions.com/files_received_order_form.php
  • David JotForm Support Manager
    Replied on December 23, 2016 at 4:01 PM

    I checked the form you have embedded within the Iframe Embed widget:

    iFrame widget not using updated address of non JotForm form Image 1 Screenshot 40

    And it is not being updated within the widget: http://www.jotformpro.com/form/50256089207960 

    iFrame widget not using updated address of non JotForm form Image 2 Screenshot 51

    Your site:

    iFrame widget not using updated address of non JotForm form Image 3 Screenshot 62

    "If I take the exact same http address of the form and open it in a new browser window it works perfect, showing the latest version."

    What do you mean by taking the exact same http address? Are you referring your jotform's direct link(https://stillrivereditions.com/cc_form.html)? 

    Let us know if you need more help.

  • ctphoto
    Replied on December 23, 2016 at 4:05 PM

    Its very interesting that the examples above are showing the latest version of https://stillrivereditions.com/cc_form.html

    So it must be my browser cache not reloading the latest version, does that make sense? Let me try a clear cache and see what happens.

  • David JotForm Support Manager
    Replied on December 23, 2016 at 4:06 PM

    Let us know what happens after clearing cache.

  • ctphoto
    Replied on December 23, 2016 at 4:14 PM

    That worked, so I guess I need to clear the cache every time I make a change to a form just to be sure. Thanks.

    One other quick question, I want to add a small stroke line around the entire iFrame to make it stand out, I know it can be done with CSS but my research has made me more confused then anything.

    Code????

  • David JotForm Support Manager
    Replied on December 23, 2016 at 4:26 PM

    Glad to know it worked. It is not necessary to clear cache every time, but it is not bad idea doing it from time to time: http://helpcenter.verticalresponse.com/articles/VR2/Browser-Hygiene-The-Importance-of-Clearing-Cache-and-Cookies 

    On regards of your new question, it will be addressed on the following thread: https://www.jotform.com/answers/1018757