why is my account disabled and how can I restore it?

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    lakshmi 
    Asked on December 23, 2016 at 06:02 PM

    My login is awakemedia (need to retrieve password but there is no account!) Why did I not get an email before disabling?

    https://form.jotform.com/43075190799970

    thank you,

    Lakshmi

     

  • Profile Image
    david
    Answered on December 23, 2016 at 06:07 PM

    I checked your forms and they look to be within our terms of use.  It is likely the references to Social media sites that resulted in the suspension.  I have activated your account and your forms are usable once again.  

    If any of your forms request username or passwords, I would recommend removing those fields to prevent your account from being suspended once again.