What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why is my account disabled and how can I restore it?

    Asked by lakshmi  on December 23, 2016 at 06:02 PM

    My login is awakemedia (need to retrieve password but there is no account!) Why did I not get an email before disabling?


    thank you,



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    JotForm Support

    Answered by david on December 23, 2016 at 06:07 PM

    I checked your forms and they look to be within our terms of use.  It is likely the references to Social media sites that resulted in the suspension.  I have activated your account and your forms are usable once again.  

    If any of your forms request username or passwords, I would recommend removing those fields to prevent your account from being suspended once again.