What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms have disappeared!

    Asked by Natalee  on December 23, 2016 at 07:14 PM

    Hi...the forms on my website have just disappeared and when I log into jotform there are no forms anymore. This is incredibly upsetting and I need it fixed NOW!


    Please help!

    Page URL:

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    JotForm Support

    Answered by EltonCris on December 23, 2016 at 08:25 PM

    I can see the form on your website, however, the form is saved on a guest account. Meaning you have created the form while not logged in. 

    Note that guest account limits is lower than the free account (registered account) limits. 

    When I checked your email address, it is associated with a free account kiododesign. This account has currently exceeded the allocated payment submissions limit for the month. For a free account, the maximum payment submissions limit per month is 10. Right now, you have 13 payment submissions stored in your account. This is the reason why your forms are currently disabled. Please consider upgrading to any of the paid plans for a higher limit. This is also a good time to avail the 50% discount on any plans. See the pricing page for more details https://www.jotform.com/pricing

    If you have further questions, let us know.