What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am trying to preview my jotform, but it says it is disabled.

    Asked by HorowitzTravel on December 23, 2016 at 09:54 PM

    I am trying to preview my jotform, but it says it is disabled.

    Page URL:
    https://form.jotform.com/63576921831159

  • Profile Image
    JotForm Support

    Answered by John_Benson on December 24, 2016 at 01:55 AM

    Our phishing detector tool auto-suspended your account because you're asking for credit card information, it is against our term of use

    Please remove the guilty fields so we can re-activate your account. If you want to put payment fields to your form without getting your account suspended, please check these guides:

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    https://www.jotform.com/help/47-Order-Form-Basics

    Let us know if you need further help. Thank you.