What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not able to verify Stripe integration?

    Asked by ralfboehnke on December 24, 2016 at 09:23 AM

    ... can't verify Stripe even it is a valid account and it works otherwise perfect. Ralf

    Screenshot
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    JotForm Support

    Answered by Nik_C on December 24, 2016 at 12:06 PM

    I tested our Stripe integration and I couldn't replicate this issue. 

    Please check the credentials again, I understand that they are correct, but that error is related to Login credentials.

    If the error persists please get back to us.

    Thank you!

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    Answered by ralfboehnke on December 24, 2016 at 12:45 PM
    …I did this a few times and I know they are correct since I can log into my Stripe account no problem and using it for years with never an issue.
    Ralf Boehnke
    171 RANGE ROAD
    CUMBERLAND CENTER, ME 04021
    PHONE: (207) 807-7145
    ralf.boehnke@gmail.com
    ...
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    JotForm Support

    Answered by Jan on December 25, 2016 at 02:53 AM

    First of all, please make sure that you are not logged in to Stripe. After that, please try to log out from JotForm and then close your browser. Re-open your browser and then log back in to JotForm.

    Try to disable your browser add-ons or extensions like Adblock. You may also check if this will work properly with another browser or not. If it is still the same, please try clearing your browser cache.

    I will clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. If the issue persist, let us know. Thank you.