Why I'm not able to verify Stripe integration?

  • ralfboehnke
    Asked on December 24, 2016 at 9:23 AM

    ... can't verify Stripe even it is a valid account and it works otherwise perfect. Ralf

    Jotform Thread 1018919 Screenshot
  • Nik_C
    Replied on December 24, 2016 at 12:06 PM

    I tested our Stripe integration and I couldn't replicate this issue. 

    Why Im not able to verify Stripe integration? Image 1 Screenshot 20

    Please check the credentials again, I understand that they are correct, but that error is related to Login credentials.

    If the error persists please get back to us.

    Thank you!

  • ralfboehnke
    Replied on December 24, 2016 at 12:45 PM
    …I did this a few times and I know they are correct since I can log into my Stripe account no problem and using it for years with never an issue.
    Ralf Boehnke
    171 RANGE ROAD
    CUMBERLAND CENTER, ME 04021
    PHONE: (207) 807-7145
    ralf.boehnke@gmail.com
    ...
  • Jan
    Replied on December 25, 2016 at 2:53 AM

    First of all, please make sure that you are not logged in to Stripe. After that, please try to log out from JotForm and then close your browser. Re-open your browser and then log back in to JotForm.

    Try to disable your browser add-ons or extensions like Adblock. You may also check if this will work properly with another browser or not. If it is still the same, please try clearing your browser cache.

    I will clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. If the issue persist, let us know. Thank you.