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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have troubles seeing my form submissions.

    Asked by SPOTLUX on December 24, 2016 at 12:56 PM
    Hallo I have troubles seeing my form submissions.
    It seems there is an error somewhere because i have tried to fill my
    form and submit but cant see any submisions in my account.
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 24, 2016 at 01:12 PM

    I have checked and you have two forms on your account:

    1. SpoModel application form - 26 submissions

    2. Model Application - 1 submission

    I have logged into your account, but I was not able to replicate mentioned issue. I was able to see all submissions. 

    I have also tested your form SpoModel application form and my submission is shown on submission page. mentioned form now has 27 submissions. 

    Can you please try again to view your submissions.

    How to View Form Submissions

    You can also try to use some other browser. And if the issue persist, please provide us a screenshot of your submission page.

    I also noticed that your form does not have email Notification. If you want to receive email when your form is submitted you need to set email Notification

    Let us know if you need further assistance.

  • Profile Image

    Answered by SPOTLUX on December 24, 2016 at 01:45 PM
    Thank you for the timely support services.
    I have tried another browser and it worked just like you said.
    And Yes i need the email notifications for when a submission is made.
    Can you activate for me?

    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on December 24, 2016 at 07:04 PM

    Thank you for updating us on the status and letting us know that the view submission counter issue was now resolve.

    Your next question was about a different feature so I created a separate thread for it here https://www.jotform.com/answers/1019008

    We will attend to it shortly.

    Thanks.