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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Opening the file with the encryption key

    Asked by kimshamsiddin on December 24, 2016 at 09:15 PM

    Hello team,


    I am trying to create encrypted forms and have requested Jotform send me a key. However, when I try to open the document it looks like code. 


    Is there a specific app I should use to open it? I used MS word but it looks all jumbled and is unreadable. 


    Thank you. 

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    JotForm Support

    Answered by liyam on December 24, 2016 at 10:35 PM


    You can make use of that encrypted key when you visit the submissions page of your form. The browser will prompt you to install that said key and after which, you should be able to view the submissions.

    You can check this guide for more information on encrypted forms: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    If you have questions, please let us know.