SMS Confirmation widget: Error showing when try to send confirmation SMS again

  • massmarketpartner
    Asked on December 25, 2016 at 3:36 AM
    Dear Tech,

     

    The confirmation widget having a problem again.

     

    Appreciate your urgent responds.

     

    Thank you.

     

  • liyam
    Replied on December 25, 2016 at 4:51 AM

    Hello massmarketpartner,

    I checked your widget's settings and it seems that the problem is because you have set it to US only. Which means it will only send to US-based mobile numbers.

    SMS Confirmation widget: Error showing when try to send confirmation SMS again Image 1 Screenshot 20

    Can you try to setup again to international and see if it works?

    Thanks.

     

     

  • grbroker
    Replied on December 26, 2016 at 8:17 PM

    Hello Support,

     

    I am experiencing the same issue with US only as well,  I have also opened up a private ticket in regards to this as well. 

    Your response is greatly appreciated. 

     

     

    Thank you,

    Adam

  • Support_Management Jotform Support
    Replied on December 26, 2016 at 8:36 PM

    Hey Adam (grbroker) - Thanks for creating your own thread. My colleague has handled it on this page https://www.jotform.com/answers/1019547

    If you have followup questions, please reply from that thread, thanks.

  • massmarketpartner
    Replied on December 27, 2016 at 4:09 AM

    Hello Tech,

    May I know when this widget can be solve?

    Cause my operation team is depending on the widget.

  • liyam
    Replied on December 27, 2016 at 4:41 AM

    Hello,

    We were hoping to get a reply from you in order to check whether this is a settings issue or a bug in the system. Anyhow, a ticket has been raised on the thread by grbroker. Unfortunately we do not have a time frame to when this issue shall be resolved. However as soon as we do have information from the development team, we'll let you know.

    Thanks.

  • massmarketpartner
    Replied on January 1, 2017 at 3:42 AM

    Hello there,

     

    I still can't use the widget. any update?

  • Welvin Support Team Lead
    Replied on January 1, 2017 at 11:03 AM

    I'm sorry, but we don't have an update yet on the report. It is already assigned to our developer with a high priority. If there are updates, we'll make sure to let you know here.

    For the meantime, setting the widget to accept International number should work. You may consider trying that. You should key in your Twilio credentials after selecting the option:

    SMS Confirmation widget: Error showing when try to send confirmation SMS again Image 1 Screenshot 20

  • massmarketpartner
    Replied on January 7, 2017 at 11:30 AM

    Previously I did clone my form. I try replicate again with my current form

    Using "International" - "Malaysia" then key in my twilio auth token.

    still display the same result.

  • Welvin Support Team Lead
    Replied on January 7, 2017 at 1:22 PM

    Our apologies. I think we should wait for our developers to give us an update about the problem in the widget. Until then, I don't think the widget will really work.