Form Results Sent to Email not Matching Form Fields

  • pureplatinum2016
    Asked on December 25, 2016 at 1:59 PM

    Here is the link to our form

     

    https://www.jotform.com//?formID=61706746555160

     

    But see the output that we are receiving in email.  We used one of the templates provided, and edited/customized.  The results don't look anything like the field info input on front end.

     

    SEE SCREENSHOT

     

    how do we resolve.  Please inform.

    Jotform Thread 1019108 Screenshot
    Page URL: http://pureplatinumpromotions.com/promotional-event-recap-form/
  • jonathan
    Replied on December 25, 2016 at 4:04 PM

    I was able to see the issue as well when I checked your form https://www.jotform.us/form/61706746555160 .The current content of the existing Notification E-mail on the form does not match the actual fields in available on the form.

    To fix the issue, try first deleting the current Notification email template on the form and create a new one.

    Form Results Sent to Email not Matching Form Fields Image 1 Screenshot 30

     

    the fresh Notifier template should auto update with the existing fields on the form.

    Example:

    Form Results Sent to Email not Matching Form Fields Image 2 Screenshot 41

    Please let us know if this did not resolve the issue.

    Thanks.