What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sub Account Users: Shared forms not displaying to sub users

    Asked by UoPeople on December 26, 2016 at 09:45 AM

    this is what happening when she clicks on the "my forms" button  

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Charlie on December 26, 2016 at 10:05 AM

    Hi,

    I was able to replicate the problem. It seems like shared forms to sub users are not showing properly. Let me forward this to our back-end team to have it checked and fixed. Apologies for the inconvenience. 

  • Profile Image
    JotForm Support

    Answered by Charlie on December 26, 2016 at 10:28 AM

    Hi,

    I just checked again and it seems like the issue has now been fixed. Our back-end team were updating the servers earlier. I presume that what caused the temporary problem, but this is now all good. Please do ask your sub user to refresh the page or log out and log back in to see the forms.

    If you are still having problems, please let us know.

    Apologies for the inconvenience.