What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form title in Facebook is not updated

    Asked by trustradeglobal on December 26, 2016 at 10:13 AM

    form title does not change

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    JotForm Support

    Answered by amy on December 26, 2016 at 10:20 AM

    Hello,

    I changed your form's title in order to test it, but I cannot replicate the issue. Here you can see my result below:

    Please would you try it again by cleaning your browser's cache. If your problem persists, please let us know via this topic with giving detailed information about your browser and operating system.

    Thank you. 

    Kind Regards.

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    Answered by trustradeglobal on December 26, 2016 at 10:31 AM

    Hi, having problems now with Facebook preview when i paste it it still shows the previous form title.

     

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    JotForm Support

    Answered by Jan on December 26, 2016 at 10:48 AM

    I was able to replicate the issue. Here's a screenshot:

    The problem is that Facebook is scraping the old meta description. I fixed your meta description in Facebook by using the Facebook Sharing Debugger. I scraped the new information and the updated title is now showing in Facebook. Here's a screenshot when I tried sharing your form URL:

    Hope that helps. Thank you.

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    Answered by trustradeglobal on December 26, 2016 at 10:59 AM

    Hi,

     

    Great! works well now! thanks for the swift response!

     

    Happy holidays!

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    JotForm Support

    Answered by ashwin_d on December 26, 2016 at 11:07 AM

    Hello trustradeglobal,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved. Do get back to us if you have any questions.

    Thank you!