What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I publish my form?

    Asked by HorowitzTravel on December 26, 2016 at 12:28 PM

    It says "this form is disabled"

    Page URL:
    https://form.jotform.com/63605053564151

  • Profile Image
    JotForm Support

    Answered by Jan on December 26, 2016 at 12:57 PM

    Your account is currently suspended. I checked your form and I can see that there are fields asking for credit card details. This is not allowed in JotForm, please check our terms of use.

    I have removed these fields and then I activated your account.

    If you need to collect payments from the user, please use one of our payment processors. Here's a guide: https://www.jotform.com/help/47-Order-Form-Basics.

    Hope that helps. Thank you.