What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my form is disabled?

    Asked by KhanDavid on December 26, 2016 at 12:42 PM

    i designed a register form for my website, but it is autosuspended by your phishing detector. i checked online and found because there has "password" in my form. how can i use the form and this function?

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    JotForm Support

    Answered by ashwin_d on December 26, 2016 at 01:25 PM

    Hello KhanDavid,

    Your understanding it correct. Unfortunately it is not possible to have password field in form. Authentication form can't be used in JotForm and creating such forms are against the Terms of Use.

    I have deleted the password "passcode" field from your form and activated your account again. Do try to sign in to your JotForm account and get back to us if the issue persists.

    Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!

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    Answered by KhanDavid on December 26, 2016 at 02:07 PM

    I saw the form, but the problem is the form you changed still can not be found and is disabled?

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    JotForm Support

    Answered by ashwin_d on December 26, 2016 at 02:30 PM

    Hello KhanDavid,

    Did you try to add those fields again before deleting it?

    I did check you form and it seems to be clean. I have activated your account again. Please test your form again and get back to us if the issue persists.

    Thank you!