What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens if we go over the limit on the free version?

    Asked by Alex on May 23, 2012 at 01:12 PM

    Do forms stop being processed? Do we get a bill?

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    Answered by moonzkie on May 23, 2012 at 01:17 PM

    Hi, 

    Once a free account reaches the maximum number of submissions allowed per month, forms will be disabled and unavailable for use. A disabled form will display this message:

    That means that the visitor will not be able to submit anything on it. Forms will only be re-enabled once the account limit refreshes, which is on the first day of the following month.  If waiting is not an option, you can have your account upgraded to Premium to enjoy continuous service.

    Please contact us if you have other questions or concerns. Thank you for using Jotform!

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    Answered by Alex on May 23, 2012 at 01:17 PM

    Nevermind. I found the answer in another post. I didn't realize there was a forum until I submitted my question and was directed here. Answer pasted below:

    Hi ephemera,

    Once you reach your submission limits, your forms will be disabled for the meantime. It will only be reactived until you either upgrade your account or wait for the next month when your counter resets to zero. And yes, you will be notified by email once you have reached the submission limits. It will be sent to the email address you used when you signed up for JotForm.

    In addition, you can also keep track of the current number of submissions when you log in to your JotForm account.

     

    Hope this information helps. Thank you for using JotForm!

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    JotForm Support

    Answered by Goldo on May 23, 2012 at 01:28 PM

    That is right. It's either you upgrade to a paid plan to keep the forms working or wait for the monthly reset which happens on every 1st of the month.

    The form will cease to work when it hits the limit.