URGENT - we were a paying member and now it seems we've been downgraded why???

Please contact me as soon as possible to explain why our account has been downgraded and why we haven't been notified?

Paul Myatt

I would like to apologize, however, I have checked your account and I can verify that you are subscribed to one of our paid plans.

You should be able to also verify your subscription on your accounts page under billing section.

https://www.jotform.com/myaccount/billing

Thank you.