URGENT - we were a paying member and now it seems we've been downgraded why???

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    Asked on December 26, 2016 at 06:31 PM

    Please contact me as soon as possible to explain why our account has been downgraded and why we haven't been notified?


    Paul Myatt

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    Answered on December 26, 2016 at 08:06 PM

    I would like to apologize, however, I have checked your account and I can verify that you are subscribed to one of our paid plans.

    You should be able to also verify your subscription on your accounts page under billing section.


    Thank you.