What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT - we were a paying member and now it seems we've been downgraded why???

    Asked by fortedy on December 26, 2016 at 06:31 PM

    Please contact me as soon as possible to explain why our account has been downgraded and why we haven't been notified?


    Paul Myatt

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    JotForm Support

    Answered by Mike_G on December 26, 2016 at 08:06 PM

    I would like to apologize, however, I have checked your account and I can verify that you are subscribed to one of our paid plans.

    You should be able to also verify your subscription on your accounts page under billing section.


    Thank you.