What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe: I can not add subscriptions in Stripe at V4

    Asked by makeshark on December 27, 2016 at 02:04 AM

    JotForm is not pulling in Stripe subscriptions for me to select.

    Page URL:
    https://www.jotform.com/v4/63015266531146

    Screenshot
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    JotForm Support

    Answered by Helen on December 27, 2016 at 02:35 AM

    Hi,

    Sorry for this inconvenience.

    I have checked your form and I could replicate the problem. As you can see:

     Also, I have cloned the form and added a new payment wizard work properly.

    Please, remove your "Payment wizard" and add it again. I can suggest you, clear your browser's cache.

    If you have still a problem, feel free contact us.

  • Profile Image
    JotForm Support

    Answered by Rose on December 27, 2016 at 08:50 AM

    We are sorry for the inconvenience that caused to you. 

    We checked this with our developers and there has been a recent fix for this. I cloned your form to my side and connect with my stripe account to arrange payment settings. Here is the result : The system automatically connect to your stripe account and get the already settled subscription on your stripe account. 

     

     

     

    On the other hand, subscription periods seems different at payment setting and preview. That's why, I'm escalating this issue to our developers for further investigations on it.

    Once the issue is resolved, you will be notified via this thread. 

    Thank you in advance for your understanding and please feel free to contact us if you have more questions. 

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    JotForm Developer

    Answered by erhan on February 07, 2017 at 06:18 AM

    Hi,

    First of all, thank you for your feedback. We have fixed the issue which kept you in trouble. Could you please check it one more time and let us know if the problem still persists?

    Best.