Stripe: I can not add subscriptions in Stripe at V4

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    Asked on December 27, 2016 at 02:04 AM

    JotForm is not pulling in Stripe subscriptions for me to select.

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    Answered on December 27, 2016 at 02:35 AM


    Sorry for this inconvenience.

    I have checked your form and I could replicate the problem. As you can see:

     Also, I have cloned the form and added a new payment wizard work properly.

    Please, remove your "Payment wizard" and add it again. I can suggest you, clear your browser's cache.

    If you have still a problem, feel free contact us.

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    Answered on December 27, 2016 at 08:50 AM

    We are sorry for the inconvenience that caused to you. 

    We checked this with our developers and there has been a recent fix for this. I cloned your form to my side and connect with my stripe account to arrange payment settings. Here is the result : The system automatically connect to your stripe account and get the already settled subscription on your stripe account. 




    On the other hand, subscription periods seems different at payment setting and preview. That's why, I'm escalating this issue to our developers for further investigations on it.

    Once the issue is resolved, you will be notified via this thread. 

    Thank you in advance for your understanding and please feel free to contact us if you have more questions. 

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    Answered on February 07, 2017 at 06:18 AM


    First of all, thank you for your feedback. We have fixed the issue which kept you in trouble. Could you please check it one more time and let us know if the problem still persists?