What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Webhooks: Integration was broken when switching from v3 to v4

    Asked by eiermann on December 27, 2016 at 03:00 AM

    Hi there!

    Is it possible that all webhooks got messed up while converting Jotform from V3 to V4?

    Looking forward to your reply!

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    JotForm Developer

    Answered by Helen on December 27, 2016 at 03:58 AM


    Sorry for this inconvenience.

    I have created a form on V3 and set integration with WebHook. Then, I switched to V4. I checked my WebHook integration and I was replicated the same issue. As you can see:

    I have removed this integration and added it again on V4. Everything works properly as you can see below:

    Please remove your integration and add it again for the solving an issue. I will escalate the switching integration problem to our developers. 

    Please let us know if you need any further assistance.


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    Answered by eiermann on December 27, 2016 at 05:14 AM

    Hi Helen, I have more than 50+ forms with different webhooks. This would take hours. There is no other way?

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    JotForm Support

    Answered by amy on December 27, 2016 at 06:34 AM


    We're sorry for the inconvenience issue. I would like to inform you that this issue has been already escalated to our developers by my colleague Helen. Whilst our developers are working on it, I would like to recommend you to switch back to v3 version. 

    Please go to your account's settings and switch your form builder from version 4 to version 3.

    Would you please try this temporary solution?

    I hope it helps. I've tried this and by this way it works. 

    Also when we've any update on this issue, you'll be informed via this topic by our developers. 

    Thank you for reporting this problem to us. 

    Kind Regards.

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    JotForm Developer

    Answered by Denis on December 27, 2016 at 08:25 AM


    Problem should be fixed now. Please test it and let us know if issue still persists.



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    Answered by eiermann on December 27, 2016 at 11:43 PM

    Hi there! 

    Great job- Thanks for the quick fix! It seems to be working fine now.