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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why was my IP banned and the form disabled?

    Asked by Bas on May 23, 2012 at 02:10 PM

    Dear sirs,

     

    My IP was banned from your site. The forms on my website were also disabled. Could you tell me why, and what I can do to reverse this ban?

    http://form.jotformeu.com/form/20674273536355

    Page URL:
    http://bas-k.angelfire.com/woordenlijsten/de-lijsten.html

    Screenshot
  • Profile Image

    Answered by gori-mathew on May 23, 2012 at 03:35 PM

    Hi Bas

    We apologize for the inconvenience caused. We have already removed your email from our bounce list, so it should be good to go. However, to avoid such problems from happening, please use "JotForm" and "noreply@jotform.com" as your form notification's sender name and address, respectively.

    You will need to contact your email provider and let them whitelist the following Jotforms IPs.

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56

    Please lets know if this works out!