What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My storage plan scheduled to downgrade. What is the reason?

    Asked by greenmorefarm on December 27, 2016 at 09:13 AM
     when I tried to cancel the downgrade.... I was confused.  It says next billing date Dec 27th.... but a yearly was purchased in June 2016... so technically the next billing date is June 2016 right???
  • Profile Image
    JotForm Support

    Answered by seth on December 27, 2016 at 09:37 AM


    Your account scheduled to downgrade because you have exceeded your submission limit this month.

    The limits of the Storage plan are these:

    - receiving up to 100 form submissions each month.

    - receiving up to 10 payment submissions each month.

    - having up to 1.000 form views each month.

    - having up to 100 MB of uploaded files.

    - total number of submissions stored in your account is unlimited.

    - having up to 5 active forms.

    You need to upgrade your account to another payment account type in order to avoid this kind of over-limit issues.

    Your limits are reset at the first day of every month. Since you have a few days left, I remove the downgrade schedule just for this time. I hope this won't occur again.

    If you have other queries please contact us again.

    All the best!


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    JotForm Support

    Answered by seth on December 27, 2016 at 09:40 AM

    Sorry for my mistake,

    The reason of your downgrade was your form views.


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    Answered by greenmorefarm on December 27, 2016 at 11:29 AM

    Okay, thank you for this