I get a message I don't understand - Email is in the bounce list

  • Profile Image
    mikelri
    Asked on December 27, 2016 at 09:44 AM

    Hi, 

    What is the meaning for this message? How can I fix this?

    We recently were not able to email you because your email address "miquel1990@gmail.com" is in our bounce list.

    Thanks,

  • Profile Image
    Jan
    Answered on December 27, 2016 at 10:10 AM

    If your email address is in the bounce list, you wouldn't be able to receive emails coming from us. It means that you wouldn't receive the email notifications and email reply from the support.

    I have removed your email address from the bounce list. Please check these guides:

    How-to-Remove-Your-Email-Address-from-Bounce-List
    How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.