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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Coupon code not working on Wordpress embedded form

    Asked by oyl on December 27, 2016 at 10:03 AM

    Hi there,


    I have a form with a coupon code here: https://e-yoga.com/newsevents/e-yoga-total-transformation/

    Coupon works on preview within Jotform but not on embed - it just hangs. Can you please help?? 


    Thanks,
    Nick

    Page URL:
    https://e-yoga.com/newsevents/e-yoga-total-transformation/

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    JotForm Support

    Answered by Mike on December 27, 2016 at 10:35 AM

    It seems that your oembedded form is currently affected by wordpress restrictions. Please try to re-embed your form by following the next guide.

    Adding Forms to Wordpress.org Version

    If you need any further assistance, please let us know.

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    Answered by oyl on December 27, 2016 at 10:40 AM

    Hi thanks for the quick response. That was the way I embedded it originally. I have also just had a customer not be able to submit payment (IE not just coupon code problem)

    I have now installed the Jotform plugin and embedded that way. Are you able to check if it is now working correctly?

    https://e-yoga.com/newsevents/e-yoga-total-transformation/ 

    thanks,
    Nick

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    JotForm Support

    Answered by Mike on December 27, 2016 at 11:07 AM

    Now when the form is embedded with the JS code it should be working correctly.

    We cannot check a payment submission on your live form. However, when I tried to use test credit card details, my data was sent to the Stripe and declined as it should.