What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    JotForm stopped sending information to Google Sheet. Do I need to redo the form?

    Asked by GrandOverland on December 27, 2016 at 10:18 AM

    Form was set to auto send responses to Google Sheets, where I pull the info out and manage it on multiple sheets.  Has worked great on couple other occasions.  Set this one up similar, worked for first two responses, but stopped.  Any suggestion as to what I might have turned off, etc.???

    Thanks, Ron

  • Profile Image
    JotForm Support

    Answered by Jan on December 27, 2016 at 10:37 AM

    We are currently not having any issue in regards to our Google Sheets integration. I tested the integration using one of my forms and the data was transferred smoothly. Here's a screen capture:

    If your spreadsheet is not updating, please wait for at least 30 minutes. If it is still the same, please try to redo the integration. It means that you need to remove the integration and then add it back. Please take note that a new spreadsheet will be created if you redo the integration.

    I cleared your form cache so that your forms will be refreshed from our servers.

    Related guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

    Hope that helps. Thank you.