JotForm stopped sending information to Google Sheet. Do I need to redo the form?

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    GrandOverland
    Asked on December 27, 2016 at 10:18 AM

    Form was set to auto send responses to Google Sheets, where I pull the info out and manage it on multiple sheets.  Has worked great on couple other occasions.  Set this one up similar, worked for first two responses, but stopped.  Any suggestion as to what I might have turned off, etc.???

    Thanks, Ron

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    Jan
    Answered on December 27, 2016 at 10:37 AM

    We are currently not having any issue in regards to our Google Sheets integration. I tested the integration using one of my forms and the data was transferred smoothly. Here's a screen capture:

    If your spreadsheet is not updating, please wait for at least 30 minutes. If it is still the same, please try to redo the integration. It means that you need to remove the integration and then add it back. Please take note that a new spreadsheet will be created if you redo the integration.

    I cleared your form cache so that your forms will be refreshed from our servers.

    Related guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

    Hope that helps. Thank you.