What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you help me address what needs to be corrected re: error message below?

    Asked by SFDBoston on December 27, 2016 at 11:51 AM

    Error Message

    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com.

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    JotForm Support

    Answered by Nik_C on December 27, 2016 at 12:06 PM

    I tested your form and I was able to replicate this problem.

    But upon checking your form I couldn't find anything wrong with the integration itself so please check with PayPal support if there is something wrong with the account on their side, since the error page is coming from the PayPal.

    If the issue persists after that, please let us know.

    Thank you!