What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I deleted all submissions, but it's saying my form is over it's quota?

    Asked by PursueTheClues on December 27, 2016 at 12:19 PM

    Hi there,

    I don't need to save my submissions, as they are saved in my dropbox account. I got a notification that my data was over the limit, so I deleted all my submissions. Now it is saying that my form is over it's quota? How can I activate my form again so that it continues to fill my dropbox folder with submitted forms?

     

    Thank you!

    Vince

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    JotForm Support

    Answered by ashwin_d on December 27, 2016 at 12:29 PM

    Hello Vince,

    I did check your account and found that you have received 111 submissions. In free account you can only receive up to 100 submissions and since you have received 111 submissions, that is the reason why your account is over quota.

    Please note that deleting submissions from form does not free up your submission limit. If you want your form to be enabled again, you will have to upgrade your account or wait for the first day of next month when the submission counters are reset.

    Thank you!