Email Address is blocked for some reason

  • Profile Image
    cashmymotor
    Asked on May 23, 2012 at 03:45 PM

    I'm trying to setup an email notification for my form but it says that my email address is blocked.

    Please help

  • Profile Image
    Goldo
    Answered on May 23, 2012 at 03:54 PM

    I have removed cash@cashmymotor.co.uk from the bounce list.

    Below is the reason why it's blocked.

    Reason(s) : 5.1.0 - Unknown address error 550-': invalid address'

  • Profile Image
    gori-mathew
    Answered on May 23, 2012 at 03:58 PM

    To avoid such problems from happening, please use "JotForm" and "noreply@jotform.com" as your form notification's sender name and address, respectively.

    Please contact your service provider and ask them to add the following ip addresses shown on the link to their whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I hope this helps