What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't Save My Form - NEED HELP - RESOLVED

    Asked by AA_C on December 27, 2016 at 01:52 PM


    For some reason I can't save my form: 60965567853976

    If I try to go to my forms a Popup asks if i want to leave this site.

    I can use the Design Function or edit the form bu not save it.

    Need help,

    Thanks, Robert


  • Profile Image
    JotForm Support

    Answered by Jan on December 27, 2016 at 03:30 PM

    We are currently not having any issues with our Form Builder or Form Designer. I tested it in one of my forms and I was ale to save the changes I made.

    The Form Builder has an auto-save function so if the changes you made did not show, please try checking the Form Revision History Tool. Here's a guide: https://www.jotform.com/help/294-How-to-view-form-revision-history.

    Also, please make sure that the Form Builder or Form Designer is only open in 1 tab if you're editing the same form. Let me clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Let us know if the issue persists. Thank you.

  • Profile Image

    Answered by AA_C on December 27, 2016 at 04:41 PM

    So I left the site and all my changes were not saved. I checked revision history and it indicates I was not working on the form and no revisions were made, so, I could not recover my changes there.

    I only made some minor ones and can easily edit again.


    LATER>>>>> Made changes again and it saved them now.


    Thanks, Robert

  • Profile Image
    JotForm Support

    Answered by Jan on December 27, 2016 at 08:19 PM

    I understand. Glad to hear that it is working properly now on your end. Thank you for your patience.