How can I clear my views limit and upload space on my account?

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    ignitevisibility
    Asked on December 27, 2016 at 03:15 PM

    is there a way to clear the data collected? Our form went down on the below URL due to views and space.

     

    I just upgraded from Bronze to Silver but hope I can downgrade once I better understand the space limit and data export functionality. Please advise. Thanks

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    Kevin_G
    Answered on December 27, 2016 at 07:43 PM

    I have checked your account and I can see you have already passed the submissions and views limit for the bronze plan, do note that these limits cannot be reset and the only way would be to wait until the 1st day of the next month (EST) or upgrade your account so you do not get over-limit and avoid getting your forms being temporary disabled because of this. 

    I  would also suggest you to check your forms in our analytics tool so you can know which form is getting more views, here's the link to the tool: https://www.jotform.com/form-analytics/ 

    Also, you could disable those forms where you have received more views so they do not generate traffic and while testing, please also ensure that you're logged into your account and you test your form in the same web browser (not incognito mode) so you avoid your tests to count against the views limit. 

    Please if you have any question, let us know.