What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm having difficulty connecting my account to Stripe.

    Asked by futurehomephoto on December 27, 2016 at 05:13 PM


    I'm having difficulty connecting my account to Stripe.   Currently, we are in Live mode.  We are not getting a verified account response from  JotForm. Stripe account has been verified.  I am using the payment Wizard.  

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    JotForm Support

    Answered by Chriistian on December 27, 2016 at 10:59 PM

    Based on your screenshot, it appears that the stripe account has not yet been connected. Please note that you will need to connect the account first before using the verify button. Once connected, the connect button should have a check mark and display as "Connected!", as seen in the image below:

    You can then click the verify button to verify the account.

    Please try connecting with the stripe account again, then click verify. Once you confirm that it is verified, click Continue to save the integration settings. Please see our guide here for further info: How to Integrate Stripe with your Form

    If the issue still persists, please let us know.