What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Due to not being able to easily offer multiple payment methods, will be switching to Wufoo forms

    Asked by olesyanovik on December 27, 2016 at 09:19 PM

    Been with you guys for years and years now and had enough of not being able to easily offer multiple payment methods (stripe + paypal) on the same form.

    The "work around" you offer is nonsense and absolutely horrid to implement.

    We will be immediately switching over to Wufoo because they offer this.

    Just wanted to let you know why you are losing a long time customer.

     

    thanks,

     

    Matt

  • Profile Image
    JotForm Support

    Answered by liyam on December 28, 2016 at 01:30 AM

    Hello Matt,

    I have to tell you, it is sad and very unfortunate to see one of our users go. One of the very reasons for JotForm's improvement is on the views shared by users like you. So on this regard, I find this to likewise be a heads-up for us, so we welcome your input and views over this matter. It is just sad that your message comes along with leaving us. 

    I will escalate this post so for the higher ups. Thanks for the information. 

    All the best.

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    JotForm Support Manager

    Answered by Jeanette on December 28, 2016 at 11:37 AM

    Thank you for your honest feedback, Matt. It is very important for us to know the exact reason why a long time customer is leaving us.

    I have opened a ticket and will talk with our devs to see if we can speed up this request as I know you are not the only one who would like that our forms integrate with more than one payment processor just like Wufoo already does.