Why my account has been suspended?

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    Jose Martin
    Asked on December 28, 2016 at 04:52 AM

    We have the same problem. 

    Other thing that we can see is last Friday arrived us several report from a client when she sent us a form report 

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    candy
    Answered on December 28, 2016 at 05:02 AM

    Hello,

    I have checked your account named "8120JOTFORM" and I have seen you have demanded National Identity Document and Driver Licence from your users in your form named "REGISTRO ALUMNOS CURSOS ESPECIALIZACION (The form ID: 42781608425357)" as you can see the screenshot below:

    This situation has violated our terms of use and your account has been suspended. As a solution, I have deleted these forbidden fields from your form and re-activated your account.

     

    Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account not to be suspended again: https://www.jotform.com/help/8-Terms-of-Use 

     

    Thank you for your understanding.