What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account has been suspended?

    Asked by Jose Martin on December 28, 2016 at 04:52 AM

    We have the same problem. 

    Other thing that we can see is last Friday arrived us several report from a client when she sent us a form report 

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    JotForm Support

    Answered by candy on December 28, 2016 at 05:02 AM


    I have checked your account named "8120JOTFORM" and I have seen you have demanded National Identity Document and Driver Licence from your users in your form named "REGISTRO ALUMNOS CURSOS ESPECIALIZACION (The form ID: 42781608425357)" as you can see the screenshot below:

    This situation has violated our terms of use and your account has been suspended. As a solution, I have deleted these forbidden fields from your form and re-activated your account.


    Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account not to be suspended again: https://www.jotform.com/help/8-Terms-of-Use 


    Thank you for your understanding.