What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do some forum links take me to my account page?

    Asked by MariaWaye on December 28, 2016 at 06:11 AM

    Hello, in the forum threads sometimes I click on threads that have been moved so the user can be better assisted, for example there's a link like this, http://www.jotform.com/answers/793783  but when I click on it, I'm taken to my account. This has happened so many times and it made me feel left out of the discussion. How come I can't see the moved threads?

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    JotForm Support

    Answered by AIDAN on December 28, 2016 at 06:19 AM

    Thank you for contacting us.


    You are taken to your account page when you click on some questions (http://www.jotform.com/answers/793783 for example), because those links point to questions that are marked as "Private" so only their authors and the Support Team can see them and interact with them.


    Please let us know if you have more questions. We'll be happy to help.