- littleenglandAsked on December 28, 2016 at 07:24 AM
hi, my forms of incriptions in the website stay all in the box without go away to the e-mailsPage URL:
- JotForm SupportKevin_GAnswered on December 28, 2016 at 07:56 AM
I have checked the email addresses you're using in your forms and I can see most of them are in our bounce list, this is the common reason for it:
Reason(s) : smtp; 554 5.7.1 Service unavailable; Sender address
I have already removed them from our bounce list so you can receive emails now, please also check this guide that will help you to avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues
This other guide will help you to check and remove an email address from our bounce list, so if you're suddenly not receiving emails you may check it here and remove if the email is in our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.
- littleenglandAnswered on December 28, 2016 at 08:33 AM
tHANKS A LOT FOR THE ANSWER.