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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Problems in sending forms to emails

    Asked by littleengland on December 28, 2016 at 07:24 AM

    hi, my forms of incriptions in the website stay all in the box without go away to the e-mails

    Page URL:

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    JotForm Support

    Answered by Kevin_G on December 28, 2016 at 07:56 AM

    I have checked the email addresses you're using in your forms and I can see most of them are in our bounce list, this is the common reason for it: 

    Reason(s) : smtp; 554 5.7.1 Service unavailable; Sender address

    I have already removed them from our bounce list so you can receive emails now, please also check this guide that will help you to avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues

    This other guide will help you to check and remove an email address from our bounce list, so if you're suddenly not receiving emails you may check it here and remove if the email is in our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps. 

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    Answered by littleengland on December 28, 2016 at 08:33 AM