Email notification showing all fields.

  • Profile Image
    debrind
    Asked on December 28, 2016 at 10:30 AM

    preciso que só apareça o campo quando for preenchido no formulário 

    ele vem pra mim no email varios campos que nem foram preenchidos preciso que só apareça os campos que foram preenchidos e venha para meu email a notificação com os dados preenchidos e não dados que nao foram preenchidos

     

  • Profile Image
    Jan
    Answered on December 28, 2016 at 11:50 AM

    I cloned your form and I can verify that the "Hide Empty Fields" in the email notifications are working properly.

    However, there is an issue with the 2nd notification. It shows that it is in Text format rather than HTML. Please delete that notification and create a new one.

    Related guides:
    https://www.jotform.com/help/25-Setting-Up-Email-Notifications
    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Hope that helps. Thank you.

  • Profile Image
    debrind
    Answered on December 28, 2016 at 12:45 PM
    acabei de testar esta vindo todos os campos que não estão preenchidos
    tambem
    veja em anexo
    *FÉRIAS COLETIVAS DE 19.12.2016 A 09.01.2017*
    *
    "para pedidos feitos apos 15.12.2016 estão entrando em produção a
    partir da data de 09.01.2017 "
    *
    *DEBRIND - COPOS PERSONALIZADOS
    COPOS LONG DRINK - TAÇAS DE CHAMPANHE
    CANECAS DE CHOPP - COPOS TWISTER *
    Site www.debrind.com.br
    E-mail debrind@terra.com.br
    Face debrind
    Instagram debrind_copos
    Youtube youtu.be/ztn2q0UkWz0
    WhatsApp 47 8471-8088
    segue link para fazer seu pedido direto do
    sitehttp://www.debrind.com.br/p/pedido.html
    2016-12-28 14:50 GMT-02:00 JotForm :
    ...
  • Profile Image
    Jan
    Answered on December 28, 2016 at 01:28 PM

    Unfortunately, the screenshot you're trying to share is not showing. Please follow this guide:

    1. Go to this thread (https://www.jotform.com/answers/1020539).
    2. Scroll down and you'll see the "Your Answer" reply editor.
    3. Click the "Insert/Edit Image" icon and upload the screenshot.

    I have checked your form again and I found out that the 1st email notification is still in Text mode. The "Hide Empty Fields" function doesn't work in Text mode. Please delete this and create a new one.

    Hope that helps. Thank you.

  • Profile Image
    debrind
    Answered on December 28, 2016 at 02:49 PM

    colocando em HTML ainda aparece os campos que nao foi preenchido 

  • Profile Image
    debrind
    Answered on December 28, 2016 at 02:50 PM

    Notification 4

  • Profile Image
    Jan
    Answered on December 28, 2016 at 03:28 PM

    I was able to replicate the issue when I cloned your form. The Notification 4 is showing empty fields in the email message.

    Please try to delete this notification and then create a new one. The notification should work properly. I created a new notification on the cloned form and it is working fine. 

     

    Let us know if you're still having issues. Thank you.

  • Profile Image
    debrind
    Answered on December 28, 2016 at 03:37 PM

    acabei de fazer um novo Notification 3 e não esta funcionando 

     

    todos estes itens abaixo veio sem estar preenchido

     

    Cor de COPOS LONG DRINK 330ml METALIZADO

    IMPRESSÃO

    Cor de COPOS TWISTER 3D 500ml

    IMPRESSÃO

    Cor de TAÇAS CHAMPANHE 170ml

    IMPRESSÃO

    Copo TWISTER 580ML COM TAMPA E CANUDO

     

    IMPRESSÃO

  • Profile Image
    debrind
    Answered on December 28, 2016 at 03:39 PM

    veja no anexo varios itens em branco sem estar preenchido 

  • Profile Image
    Jan
    Answered on December 28, 2016 at 04:23 PM

    I was able to replicate the issue on the cloned form. Is it okay if you delete these 3 notifications and then create a new one?

    Please try creating 1 email notification first and then after that, please test it. If it is successful, you can do the next email notification.

    I will clear your form cache so that your forms will be refreshed from our servers.

    Hope that works. Thank you.

  • Profile Image
    debrind
    Answered on December 28, 2016 at 07:23 PM

    ja exclui agora todas notificações e fiz uma nova em HTML e continua aparecendo varios campos que nao foram preenchidos 

    segue abaixo alguns campos que esta vindo na notificação mesmo sem estar preenchido 

     

    Cor de COPOS TWISTER 3D 500ml

    IMPRESSÃO

    Cor de TAÇAS CHAMPANHE 170ml

    IMPRESSÃO

    Copo TWISTER 580ML COM TAMPA E CANUDO

    IMPRESSÃO

    Escreva aqui outras informações que julgar importantes

  • Profile Image
    Welvin
    Answered on December 28, 2016 at 10:50 PM

    Please check again. I did something in your form with regards to the hidden fields. Let us know if the issue persists.

  • Profile Image
    debrind
    Answered on December 29, 2016 at 01:45 AM
    ainda esta aparecendo varios campos que não estão preenchidos
    Escreva aqui outras informações que julgar importantes
    Cor de COPOS LONG DRINK 330ml METALIZADO
    IMPRESSÃO
    Cor de COPOS TWISTER 3D 500ml
    IMPRESSÃO
    Cor de TAÇAS CHAMPANHE 170ml
    IMPRESSÃO
    Copo TWISTER 580ML COM TAMPA E CANUDO
    IMPRESSÃO
    COR DE IMPRESSÃO
    IMPRESSÃO da caneca de chopp
    *FÉRIAS COLETIVAS DE 19.12.2016 A 09.01.2017*
    *
    "para pedidos feitos apos 15.12.2016 estão entrando em produção a
    partir da data de 09.01.2017 "
    *
    *DEBRIND - COPOS PERSONALIZADOS
    COPOS LONG DRINK - TAÇAS DE CHAMPANHE
    CANECAS DE CHOPP - COPOS TWISTER *
    Site www.debrind.com.br
    E-mail debrind@terra.com.br
    Face debrind
    Instagram debrind_copos
    Youtube youtu.be/ztn2q0UkWz0
    WhatsApp 47 8471-8088
    segue link para fazer seu pedido direto do
    sitehttp://www.debrind.com.br/p/pedido.html
    2016-12-28 19:23 GMT-02:00 JotForm :
    ...
  • Profile Image
    Welvin
    Answered on December 29, 2016 at 01:57 AM

    I've fixed it. Please do not edit the email body, especially the tables. Doing so would break the hide empty field function. 

  • Profile Image
    debrind
    Answered on December 29, 2016 at 02:45 AM
    SÓ PRECISO QUE ABAIXO TENHA O LINK PARA BAIXAR O ARQUIVO EM PDF
    se eu coloco o link ele não oculta os campos vazios
    *FÉRIAS COLETIVAS DE 19.12.2016 A 09.01.2017*
    *
    "para pedidos feitos apos 15.12.2016 estão entrando em produção a
    partir da data de 09.01.2017 "
    *
    *DEBRIND - COPOS PERSONALIZADOS
    COPOS LONG DRINK - TAÇAS DE CHAMPANHE
    CANECAS DE CHOPP - COPOS TWISTER *
    Site www.debrind.com.br
    E-mail debrind@terra.com.br
    Face debrind
    Instagram debrind_copos
    Youtube youtu.be/ztn2q0UkWz0
    WhatsApp 47 8471-8088
    segue link para fazer seu pedido direto do
    sitehttp://www.debrind.com.br/p/pedido.html
    2016-12-29 4:57 GMT-02:00 JotForm :
    ...
  • Profile Image
    Chriistian
    Answered on December 29, 2016 at 03:13 AM

    I see that you want to add a link that the user can click to download a PDF file. As mentioned by my colleague, editing the tables can break the "hide empty field" function. Because of this, I would recommend against editing the email body to use the hide empty field function.

    If you want to send the user a PDF file, a possible alternative I can suggest would be to use the "Attach a file" feature on the email settings to attach the PDF file to the email. Please see the guide below:

    1. Select the Advanced tab

    2. Click the Add Attachment button to upload your pdf file

    Once attached, your email recipients should receive the pdf that you uploaded as an attachment in the email.

    Please let us know if you need further assistance.
    Regards.

  • Profile Image
    debrind
    Answered on January 07, 2017 at 05:46 AM
    bom dia..
    voltou a aparecer campos ocultos e não respondidos na minha notificação por
    email (Notification 1
    )
    *FÉRIAS COLETIVAS DE 19.12.2016 A 09.01.2017*
    *
    "para pedidos feitos apos 15.12.2016 estão entrando em produção a
    partir da data de 09.01.2017 "
    *
    *DEBRIND - COPOS PERSONALIZADOS
    COPOS LONG DRINK - TAÇAS DE CHAMPANHE
    CANECAS DE CHOPP - COPOS TWISTER *
    Site www.debrind.com.br
    E-mail debrind@terra.com.br
    Face debrind
    Instagram debrind_copos
    Youtube youtu.be/ztn2q0UkWz0
    WhatsApp 47 8471-8088
    segue link para fazer seu pedido direto do
    sitehttp://www.debrind.com.br/p/pedido.html
    2016-12-29 6:13 GMT-02:00 JotForm :
    ...
  • Profile Image
    Helen
    Answered on January 07, 2017 at 07:33 AM

    Hi,

    I have sent a test submission to your form(Please ignore it) and I was able to replicate the same issue. As you can see below, fields were not shown in e-mail but they were shown in PDF.

    I have cloned your form and tested on my side. I have replicated the same issue again. I have deleted Notification1 and add it again. Then, this issue is fixed. 

    Please delete your Notification e-mail and add it again. Here is a guides helps to you: 

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    If you have still a problem, feel free contact us.