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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to verify the Authorize.net gateway in test mode

    Asked by welsweb on December 28, 2016 at 12:17 PM
    Unfortunately, I'm now having problems with verifying the test mode payment gateway. When using the live payment gateway, verification is confirmed, but when I'm using test mode with the test credentials, I get a message, "Unable to verify." Was anything changed with the test mode?
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    JotForm Support

    Answered by Kiran on December 28, 2016 at 12:33 PM

    I have tried testing the integration with test credentials and was able to verify it successfully.

    Please make sure that you have enabled the Sandbox mode option. If you are still experiencing any issue with test mode, please try generating new keys and see if that works.

    Please check and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by welsweb on January 04, 2017 at 09:16 AM

    Hello,

    Please be advised that since our support issue regarding the Invoice Number Field, I have not been able to verify the payment gateway integration.

    As mentioned previously, when the payment gateway is live, I am able to verify successfully, but when I enter the test credentials in sandbox mode, I am not able to verify. I have the correct API Login ID and I obtained a new Transaction Key from authorize.net.

    Any help would be appreciated.

    Thanks,

    Debbie

     

  • Profile Image
    JotForm Support

    Answered by amy on January 04, 2017 at 09:53 AM

    Hi Debbie,

    It's because your account isn't a sandbox account. In order to use sandbox mode, you need to have authorize.net sandbox account. Also you cannot verify your integration in live mode neither, if your authorize.net account is sandbox account.

    We have a user guide which is related to How to Test Authorize.net Payment Tool on Sandbox Mode?

    You can create an authorize.net sandbox account via this link. I would like to recommend you to crate a sandbox account and try verifying it on Jotform.

    If your problem persists, please inform us.

    Thank you.

    Kind Regards.