What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I think I received an incorrect form limit notification.

    Asked by FrostMtn on December 28, 2016 at 02:49 PM

    Hello.

    I just received a notice that I've reached my Jotform payment limit, but I'm a bronze level account and have only received 37 of my 1000 payment limit. I upgraded to a bronze account on Dec 18 and should get a month's worth of use. If you shut down my form on the 29th, I would have paid for a full month but only received 11 days of us. Please help!

    My user name is FrostMtn

    Thank you,

    Keith Wilkerson

     

  • Profile Image
    JotForm Support

    Answered by jonathan on December 28, 2016 at 03:29 PM

    Hi Keith,

    We apologize for the confusion and any inconvenience caused. I see the issue on your account/username FrostMtn  as well.

    I have corrected the mistake now and properly updated the subscription plan. The downgrade notification should no longer appear.

    You can review the status when you login to your account again at https://www.jotform.com/login

    Please let us know if issue still persist.

    Thanks.