What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All of a sudden select your country field not working and terms and conditions not working and not showing up

    Asked by betwrestling on December 28, 2016 at 05:41 PM

    All i have done is changed the color of different buttons on my form, now both the country selection field isn't working as well as the terms and conditions. Could someone please help me? 

    Page URL:
    https://form.jotform.co/63478571128867

    Screenshot
  • Profile Image

    Answered by Ian on December 28, 2016 at 07:29 PM

    I could not replicate the issue at my end. This is what I see from my end.

    I would suggest you to clear the form cache and the browser cache and check again.

    Browser cache http://www.refreshyourcache.com/en/home/

    Form cache https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Let us know if you still face any issue.

  • Profile Image

    Answered by Braden  on December 29, 2016 at 01:35 AM

    Its all sorted now, reset my internet connection and it worked fine. Thank you :-)

  • Profile Image
    JotForm Support

    Answered by Charlie on December 29, 2016 at 01:38 AM

    Thank you for updating us. We're glad that it is now working on your end.

    Feel free to open a new thread here in the forum if you encounter any problem again.