What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my email address suddenly on your bounce list?

    Asked by bobtesta on December 28, 2016 at 07:27 PM

    signups on the webpage are not being sent to me as they used to be at my email address indicated.  I've tried updating the password to no avail.  What has happened?

    Page URL:

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    JotForm Support

    Answered by Chriistian on December 28, 2016 at 10:45 PM

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    I have now removed your email address bobtesta@sb****l.net from the bounce list so you should receive the next emails successfully. To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues. You can also remove an email from the bounce list using your account. Simply follow our guide here: How to Remove Your Email Address from Bounce List.

    Please let us know if you need further assistance.

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    Answered by bobtesta on January 19, 2017 at 12:45 PM
    My email address continues to appear on the Bounce List. I have followed your instructions on How to Remove Your Email Address from Bounce List and receive confirmation that it has been removed. It seems fine, but only for a few days, after which it returns to the bounce list. My inbox is not full, ever. I don’t have a problem receiving emails from other sources. I have tried deleting the email and reentering it on jotform. All to no avail. What is the problem here and how do I fix it so that I can rely on the jotform service? Thanks.

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    JotForm Support

    Answered by BDAVID on January 19, 2017 at 01:51 PM

    If the issue continues, we recommend you to use your own SMTP settings to avoid for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    If you are already using your SMPT settings, make sure the right credentials are entered: https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings 

    Let us know if you need more help.