What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What are form views?

    Asked by branditinc on December 29, 2016 at 08:04 AM

    Hello, We received a notification that our account was disabled because we reached our Monthly Form Views. Would you be able to explain to us how the views work, please? Is each view counting to be when the chat is visible and if one person goes from page to page and sees the chat on each page, each time that counts as a view or is it per IP address? 

    Please do explain - we want to be aware before we make the upgrade that is needed. 

    Thank you.


    Alex Golota

    Brand It Inc

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    JotForm Developer

    Answered by Helen on December 29, 2016 at 08:23 AM

    Hi Alex,

    Thank you for contacting us.

    The form views mean the number of times your forms are viewed each month. For free plan, the limit is to 1,000 form fields per month.

    These guides helps you:



    Please let us know, if you need further assistance.