What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot receive notifications

    Asked by MarketFresh on December 29, 2016 at 08:43 AM

    For some reason emails notifications are not coming to my email at ej@localdoorcoupons.com from my design form:  https://form.jotform.com/63187974970169

    or Order form:  https://www.jotform.us/form/63188318259162


    They are not going into spam, it appears the system is not sending the email notification at all.  When I test to ej@marketfreshidea.com all is well.  

    Page URL:

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    JotForm Support

    Answered by amy on December 29, 2016 at 09:23 AM


    Your e-mail address ej@localdoorcoupons.com was in our bounce list. You can see its reason from the screenshot which I shared with you below.

    I removed your e-mail address from the bounce list. Please test it again. Also you can manually removed it by following this user guide.

    The most effective way to prevent the bounce issues to setup SMTP. You can also read our another user guide that is about How to Prevent Email Bouncing Related Issues.

    If your problem persists, please inform us.

    Thank you.