Why my account is over quota?

  • Profile Image
    dou78
    Asked on December 29, 2016 at 10:01 AM

    Hello, I have an over quota message. I thought that I could delete some submissions and though be able to have new submissions again. I know that it would be better to upgrade my licence but those over quota avec very temporary unfortunatly. We are a small non profit organization trying to have abandonned cats and dogs adopted and we know by experience that after christmas, we won't have that much success )-:

    So should I delete more submissions or that won't work ?

    Thank you for your help

     

    V. Berry

  • Profile Image
    Nik_C
    Answered on December 29, 2016 at 10:46 AM

    I checked your account, the submissions limit you can not decrease, it is a total of monthly submissions you can receive. So that counter will reset each first of the month. Deleting of submissions will not decrease that number.
    Did you check our non-profit discount we offer, we have some good deals on our pricing:

    https://www.jotform.com/nonprofit/pricing/

    For your convenience, I decreased your limit, but please be mindful that we can do this only once.

    So I would advise you to check our non-profit and upgrade your plan to avoid this problem in future.

    Please let us know if you have any further questions.

    Thank you!