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    Zoho integration, can't authenticate

    Asked by creativewhs on December 29, 2016 at 10:03 AM


    I'm trying to integrate my form with Zoho CRM, and am having trouble authenticating with the login and the Key.

    The error I get is this: Authentication Failed! Please check your credentials.

    I check the credentials and generated a new key several times, to no avail.

    This is the form: https://form.jotform.com/63634221593960

    Page URL:

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    JotForm Support

    Answered by Mike on December 29, 2016 at 11:10 AM

    I have tried both Zoho authentication methods and they worked properly on my test form.

    If Two Factor Authentication is enabled for your Zoho account, you may need to generate, and then use an application specific password during the integration. Please follow the next guide.

    Zoho: Generating Application Specific Passwords

    If you need any further assistance on this, please let us know.

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    Answered by creativewhs on December 29, 2016 at 12:13 PM

    Thanks for the help, it is working now.