What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My PayPal option is not showing on my form

    Asked by Abstract on December 29, 2016 at 10:43 AM

    I have put a paypal option for users to pay and its not displaying on my form...why?

    Page URL:
    http://giveback2kidsinc.com/tccheetahs.html

  • Profile Image
    JotForm Support

    Answered by Jan on December 29, 2016 at 11:32 AM

    The PayPal field in your form is hidden. There is a condition assigned to it which is why it is hidden by default. Upon checking, this condition is not working properly because the field used in the condition is missing, you probably deleted that field. The solution is here to delete the condition, here's how:

    1. In the Form Builder, select the payment field and then click the "Conditions" icon.

    2. Hover your mouse cursor to the condition and then click the properties icon. After clicking the icon, you'll see the "Delete" option.

    Hope that helps. If you need anything else, please let us know. Thank you.

  • Profile Image

    Answered by Abstract on January 02, 2017 at 12:29 PM

    TY!!