What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Lost Data for 2016

    Asked by byf on December 29, 2016 at 12:00 PM

    It seems that all my date from september 2016 and older has been lost?  Can you help me retrieve this information?


    Thank you.



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    JotForm Support

    Answered by BJoanna on December 29, 2016 at 01:15 PM

    You account was on free plan back in September and for free users total submission storage is 500 submissions. Most likely because of that your submissions were removed from your account. 

    I have now restored your submissions. Now you have 8956 submissions on your account and you have unlimited submissions storage. You can check this on usage page of your account. 

    Hope this will help. Let us know if you need further assistance.