What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I make Salesforce integration work?

    Asked by e2f on December 29, 2016 at 01:47 PM

    Our organization has setup Salesforce integration on the form below:


    Form Name - Get a Quote

    This integration does not seem to work at all. No contacts created in SFDC. Please help. We are mapping with standard fields in enterprise edition.





    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on December 29, 2016 at 03:29 PM

    When I checked your integration with Salesforce on that form I found out that there is one field that is not integrated:

    So please try either removing that field or integrate it properly and let us know if that helped.

    Thank you!


  • Profile Image

    Answered by e2f on January 02, 2017 at 12:45 PM

    Thanks for answering this. We tried removing the Address field from integration list and we could not. Every time we saved it the field reappears in non integrated state. Could you please help us removing this. We also tried saving a value against it but did not work. 

  • Profile Image
    JotForm Support

    Answered by Welvin on January 02, 2017 at 01:42 PM

    I tried the integration and it's working.

    Please try it with just the name and email, see if that works. Also, note that you have selected to update existing contact to Salesforce so when testing, make sure to use a unique name and email in the form.

    As for the address field, I can replicate the problem but I don't think it's causing the problem. But this is clearly a glitch. I will report this to our developers in a new thread. Thank you for letting us know here. 

  • Profile Image

    Answered by e2f on January 03, 2017 at 12:46 PM


    Thanks for you reply again. As suggested, I tried with just the name and email to check and still not working. Could you please check current setup of the form and let us know how to resolve this issue ?




  • Profile Image
    JotForm Support

    Answered by Nik_C on January 03, 2017 at 02:31 PM

    I checked your form, I cloned it and did a test submission and it worked fine. Also, I checked your setup and I didn't see anything wrong (except the address field not integrated again). But, again, I tried without the address field and it worked.

    What you could check is if your fields on Salesforce's side are matching the type of fields in your form. Meaning if phone number is type number, text area is text etc.

    I'm not sure what else could be the cause.

    Please check and get back to us.

    Thank you!

  • Profile Image

    Answered by e2f on January 12, 2017 at 06:53 AM

    Hi, we have figured out the issue. It was related to field level permission not assigned to integration user. Now submissions are working fine. Thanks.