What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving my survey emails from my customers

    Asked by Bruce Osborn  on December 29, 2016 at 02:49 PM

    Cant seem to log into the jotform website

    Page URL:
    http://osbornproducts.com/customer_satisfaction_survey.htm

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    JotForm Support

    Answered by Kiran on December 29, 2016 at 04:26 PM

    I see that your email address is in our bounce list and so you are not receiving the emails. I have now removed the email address from the bounce list. You should be now receiving the emails normally. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.