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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Paypal unable to process

    Asked by tahch on December 29, 2016 at 05:19 PM

    I linked my paypal account through the api integration.

    When I tried to page the message said:

    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com.

    Have you seen this before?

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    JotForm Support

    Answered by liyam on December 29, 2016 at 10:28 PM

    Hello,

    I have not yet encountered so far such error. But based on the error given, it states that it has something to do with the email address set. Probably they have upgraded their system which unlike before will simply accept payments whether or not the email address exists. This may be a security feature they added in order to look-up the account first so for it to land in the proper wallet before they accept the payment. Can you check the email address you have set if there is a typo in it or confirm that the email address you have used exists in Paypal?

    Thanks.